Terms of Service

By creating an account, completing Meta Embedded Signup through wapio, accessing our APIs, or otherwise using the Service, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, and Security overview. If you use the Service on behalf of a company, you represent that you have authority to bind that company.

wapio is a WhatsApp Business Platform technology solution operated by Techspence Private Limited that helps businesses connect to Meta’s WhatsApp Cloud API, manage WhatsApp Business Accounts, send and receive messages, manage templates, and operate shared inboxes and automations.

We operate as a WhatsApp Business Platform Tech Provider (technology provider / Third Party Service Provider under the WhatsApp Business Solution Terms). Among other things, this means:

• Clients typically provide their own payment method to Meta for WhatsApp Cloud API usage; Meta bills Clients for API / conversation charges according to Meta’s pricing
• Techspence bills Clients for wapio platform subscription fees (and any agreed professional services)
• Clients grant our Meta app permissions (such as whatsapp_business_management and whatsapp_business_messaging) via Embedded Signup or equivalent Meta flows so we can manage WABAs and send/receive messages on the Client’s behalf as instructed

Meta and WhatsApp remain independent platforms. We do not control Meta’s uptime, template approvals, messaging limits, quality ratings, or policy enforcement.

• You must be at least 18 years old and capable of forming a binding contract under Indian law
• You must provide accurate registration and Business Manager information
• You are responsible for safeguarding credentials, API keys, and agent access
• You must maintain an active administrator for connected WhatsApp Business Accounts
• You must complete Meta Business Verification and any other Meta requirements needed for your use case and messaging limits

Subject to these Terms, wapio may provide:

• Guided connection to WhatsApp Cloud API / Embedded Signup
• Message sending and receiving, including template and session messages
• Template drafting, submission, and status tracking via Meta APIs
• Shared team inbox, assignment, notes, and related collaboration features
• Webhooks, REST APIs, automation tools, and analytics
• Support and onboarding assistance as described in your plan

Features vary by plan (Starter ₹1,299 / Growth ₹1,999 / Scale ₹2,699 per month, or as otherwise quoted). We may modify features with reasonable notice where practicable.

You agree that you are solely responsible for:

• Complying with all applicable laws (including India’s IT Act, DPDP Act, consumer protection, and telecom / spam rules) and with Meta / WhatsApp policies, including the WhatsApp Business Messaging Policy and Business Solution Terms
• Obtaining and documenting required opt-in / consent before messaging End Users, including clearly stating your business name and that the person is opting in to receive communications, and complying with local law (see Meta’s opt-in guidance)
• Honoring opt-out / stop requests promptly
• Accuracy of templates, business profile information, and customer-facing content
• Lawful basis for processing End User personal data; you are the controller / data fiduciary of End User data
• Your agents’ and subprocessors’ use of wapio
• Payment of Meta’s WhatsApp fees and maintenance of a valid payment method with Meta where required

Detailed messaging rules are in our Acceptable Use Policy, which forms part of these Terms.

To the extent we access the WhatsApp Business Solution or Business Solution Data on your behalf, we agree to:

• Process Business Solution Data only on your behalf, pursuant to your instructions and authorization, to provide the services you request, and not for our own purposes
• Process such data in compliance with the WhatsApp Business Solution Terms, Meta Business Terms, Meta Platform Terms, and other incorporated policies, and applicable law
• Maintain administrative, physical, and technical safeguards that meet or exceed industry standards given the sensitivity of the data, comply with data security and privacy laws, and are designed to prevent unauthorised processing (including access, destruction, loss, alteration, disclosure, distribution, or compromise)

You remain fully responsible to Meta for your use of WhatsApp and for acts of your Third Party Service Providers as between you and Meta. Nothing in these Terms makes Techspence a party to your agreement with Meta, except to the extent Meta’s terms directly apply to us as a developer / Tech Provider.

Where we process Platform Data obtained through Meta’s developer platform, we will process it only as described in our Privacy Policy and in accordance with the Meta Platform Terms and Developer Policies, including requirements to delete Platform Data upon User or Client request (subject to lawful retention) and to maintain a publicly available privacy policy explaining collection, use, purposes, and deletion instructions.

You must not, and must not allow others to:

• Send spam, unlawful, deceptive, or harassing content
• Violate WhatsApp Commerce / Messaging policies or Meta advertising / business policies
• Use the Service for high-risk or prohibited verticals banned by Meta/WhatsApp
• Use Business Solution Data to track, build, or augment profiles on individual WhatsApp users (except message thread content necessary for your customer relationship)
• Sell, license, or distribute Business Solution Data to third parties except to a permitted processor under written terms consistent with Meta’s requirements
• Use Business Solution Data to train or improve general AI/ML models in violation of WhatsApp Business Solution Terms
• Attempt to bypass messaging limits, quality enforcements, or security controls
• Reverse engineer, resell, or white-label the Service without written permission
• Upload malware or interfere with Service integrity

We may suspend or terminate access for violations, abuse, non-payment, or legal risk.

• Platform fees: Payable to Techspence in INR as listed (₹1,299 / ₹1,999 / ₹2,699 monthly for standard plans, or custom quotes). Prices are exclusive of GST unless stated otherwise; GST will be charged as applicable.
• Meta / WhatsApp fees: Conversation, marketing, and related Cloud API charges are billed by Meta to you (or as Meta otherwise directs) and are separate from wapio fees.
• Subscriptions renew monthly until cancelled. Fees are non-refundable except where required by mandatory Indian law or expressly agreed in writing.
• You authorise us and our payment partners to charge your selected payment method for recurring fees.
• You are responsible for any withholding taxes and for providing a valid GSTIN if you require tax invoices.

Trials and beta features may be limited, unsupported, or withdrawn at any time. Beta features are provided “as is”.

Techspence and its licensors own the Service, software, branding, and documentation. You retain ownership of your content, templates, and customer data. You grant us a limited licence to host and process your content solely to provide the Service. Feedback you provide may be used freely to improve the Service without obligation to you.

Each party will protect the other’s non-public information with reasonable care and use it only to perform under these Terms, except for information that is public, independently developed, or required to be disclosed by law.

Our Privacy Policy describes how we handle personal data. Instructions for requesting deletion of account and Platform Data are at Data Deletion. You must maintain your own privacy disclosures for End Users and provide them a way to exercise rights against you as controller.

We implement safeguards described in our Security page. You are responsible for securing your systems, webhook endpoints, API keys, and agent devices, and for promptly notifying us of suspected unauthorised access to your workspace at hello@wapio.in.

The Service interoperates with Meta, WhatsApp, payment providers, and other third parties. Their terms govern your relationship with them. We are not liable for third-party outages, policy decisions, or data handling outside our control.

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT MESSAGES WILL BE DELIVERED BY WHATSAPP IN ANY PARTICULAR TIME OR AT ALL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TECHSPENCE PRIVATE LIMITED’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE PLATFORM FEES YOU PAID TO US FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE CLAIM. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY. THESE LIMITATIONS DO NOT EXCLUDE LIABILITY THAT CANNOT BE LIMITED UNDER MANDATORY LAW.

You will defend and indemnify Techspence and its directors, officers, and employees against claims, damages, and expenses (including reasonable legal fees) arising from: (a) your content and campaigns; (b) your End User data practices or failure to obtain opt-in; (c) your violation of Meta/WhatsApp policies or law; (d) your breach of these Terms; or (e) disputes between you and End Users or Meta.

You may cancel your subscription at any time. We may suspend or terminate the Service for breach, non-payment, legal or Meta-policy risk, or prolonged inactivity. Upon termination, your licence ends. We will handle data deletion/export as described in the Privacy Policy and Data Deletion instructions, subject to lawful retention. Sections that by nature should survive (including fees owed, IP, confidentiality, disclaimers, liability limits, indemnity, and governing law) will survive.

We may update these Terms. Material changes will be posted with an updated date and, where appropriate, notified by email or in-product. Continued use after the effective date constitutes acceptance, except where mandatory law requires express consent.

These Terms are governed by the laws of India. Subject to mandatory protections, exclusive jurisdiction and venue lie with the competent courts at Malappuram / Kerala, India. Before filing a claim, please contact hello@wapio.in to attempt informal resolution.

• These Terms are the entire agreement regarding the Service and supersede prior proposals on the same subject
• If a provision is unenforceable, the remainder stays in effect
• Failure to enforce a provision is not a waiver
• You may not assign these Terms without our consent; we may assign to an affiliate or successor
• Notices to you may be sent to your account email; notices to us must go to hello@wapio.in

Techspence Private Limited
Techspence, Room No 10, First Floor, Park Centre, KINFRA Techno Industrial Park, Kakkanchery, Malapuram, Kerala, 673634
Email: hello@wapio.in
Phone: 9061990080